Shipping policy

International Shipping Policy

Important Notes When Placing an Order

  • Please enter the full name of the recipient.
    Using abbreviations or nicknames may result in inspection delays and shipping delays.

  • Provide a valid phone number and email address where you can be reached.
    ※ We may contact you to confirm delivery details before shipping.
    Please ensure that you can receive emails from our company.

  • Customs duties may apply.
    Depending on the laws of your country or region, customs duties may be charged.
    Before placing your order, please check the customs guidelines of your country or region.

  • Some products may take time to be restocked.
    Your order will be shipped once all items are ready.
    Please check the estimated shipping time listed on each product page before ordering.

Important Notes After Shipping

EMS (Express Mail Service)

  • If you refuse to pay customs duties or exceed the storage period,
    your order may be returned to us or discarded.
    In such cases, we cannot provide a refund for any incurred costs.

  • For details on shipping carrier policies, please refer to the links below.

Estimated Delivery Time

Shipping typically takes 3 to 10 days after dispatch.
All shipments are handled via EMS (Express Mail Service).

Customs Duties and Taxes

  • The recipient (importer) is responsible for all customs duties and taxes.
  • The tax rate varies depending on the destination country (importing country),
    and in some cases, high customs fees may be applied.
  • Before placing your order, please check the customs regulations of your country.
  • We cannot provide an estimate of customs duties in advance, as they are determined by the importing country.

Shipping Issues & Lost Packages

If your order has not arrived or if there is a shipping issue,
please contact both your local postal service and our company.
You can check your package's status via the designated tracking service.

If Your Order Does Not Arrive

  • We will submit an investigation request to Japan Post.
  • At the same time, we ask you to also submit an investigation request to your local postal service.
  • Investigations may take approximately one month to complete.

If Your Package Is Declared "Lost"

  • If the investigation determines that your package is lost, we will issue a full refund.
    • ※ Compensation limit: 2 million JPY
    • ※ Refund processing may take time, so we appreciate your patience.

Returned Packages Due to Exceeded Storage Period

  • If the package is not received and the storage period expires,
    it may be returned to us.
  • In such cases, you must cover the actual shipping cost for re-shipping the package.

Re-shipping After Return

  • Each order is eligible for a maximum of one re-shipment.
  • If payment for re-shipping costs is not confirmed within 14 days after we issue the invoice:
    • We will deduct the required costs from the total order amount and refund the difference.
    • If the total shipping costs exceed the order amount, no refund will be issued.

Changing the Shipping Address

  • If your order has not yet been shipped, you may request a change to the shipping address.
  • If you entered the wrong address, please contact us immediately.
  • Once the package has been shipped, we cannot change the delivery address.
    • If the package is returned due to an incorrect address and you wish to have it re-shipped,
      you will be responsible for all return and re-shipping costs.
    • ※ In some cases, shipping may be completed before the shipping notification is sent.